FAQ

1. Is it Claustrophobic?
Well, we will lock you inside a room, but we wouldn’t say that it’s claustrophobic. There are no tiny spaces and no elements involving a lowering roof. If you have any worries, you should know that we are always keeping an eye out while you play so we can assist you to exit if you would feel uncomfortable. This has never happened yet.

2. What is the goal of the live escape game?
Live escape game is an activity for groups 2 to 4 players per team. Locked with a team in a decorated room with exceptional scenario, you will have 60 minutes to solve series of puzzles and activate the mechanisms to succeed in your mission and gain your freedom back. You won’t need any particular knowledge, nor physical strength required. The game is based on teamwork, logic and thinking out of the box. Each room features a spectacular and unique decor. Sound effects and ingenious mechanisms will only boost your already extraordinary experience.

3. How many people can participate in one team?
You can be 2, 3, 4, people per team. «LOFT» is limited only for two people.

4. Are live escape games available in English?
Yes, all of our games are available in French and English.

5. What are the age restrictions?
The minimum age is 12 when accompanied by the adult. Customers aged above 15 do not need to be accompanied. Please, note that only people above 16 can participate in «Loft».

6. Are the rooms adapted for the people with disabilities?
Unfortunately, our rooms are not accessible for the people with physical disabilities.

7. How much does it cost?
The price varies depending on the time slot and the scenario choice.

8. How can I book?
To begin, you should create a profile via your email or Facebook account, and after you can book and pay for one or more games through our online reservation platform.

9. Can I change or cancel my booking?
Claustrophobia is a live event, as soon as you reserve it, your session can not be modified. Cancellation policy: when you book online you create your own profile with your email address, which allows you to cancel your booking yourself. For a full refund this must be made 96 hours (4 days) prior to your game.

10. How can I give a live escape game as a gift?
The gift certificates are available at our location and on our website. The validity of you certificate is one year from date of purchase.

11. How long will the experience last?
In total your experience with us will last 1h20. Including 15 minutes of preparation before the game, one hour of the game itself and 5 minutes for taking pictures and asking questions.